Frequently Asked Questions

TownSq

What is TownSq?

TownSq is an all-in-one app designed to help you connect, collaborate, and stay up to date with your community – any time on any device mobile/tablet, or PC. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

Easily communicate with neighbors, community managers, and board members
Manage your account and pay online
Get up-to-date community news and events
Request and review the status of service inquiries
Participate in community polls
Access community forms and documents
Access your HOA account
View governing documents
And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

Visit https://app.townsq.io/ais/sign-up

Enter your HOA dues Account Number and Zip code (Physical property address)

Provide your email address and create a password.

I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop-down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.

Architectural

What types of exterior modifications can I make to my home without requiring the approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Be sure to supply any backup documentation such as a plat outlining the area, material, colors, permits, builder's plans, etc. email it to the Association Manager for forwarding to the Board.

What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted it will be reviewed by the Design Review Committee to determine that the request complies with the association’s design guidelines. A response from the volunteer committee of fellow homeowners may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.

What is the status of my application?

If you have not heard from the DRC Committee, within 30 days from the date of submission, please submit a request via TownSq or email your Community Manager at arimrmanager@goodwintx.com.

Board Meetings

How do I find out when the next Board meeting takes place?

Contact your community manager at arimrmanager@goodwintx.com to ask if/when the next Board meeting is scheduled. This is also announced on TownSq.

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq. If not, reach out to your property manager.

Common Area Maintenance

What does the Association maintain and what am I responsible for maintaining?

Homeowners are responsible for your home and areas inside your plat. The association covers the common areas such as the entrances and the trails. See your Governing Documents for further details.

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a “request” via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

What is the trash/waste pick-up schedule for my community?

The currently scheduled regular trash pickup day is Monday. Recycling is on Monday as well however bulk pickup may be scheduled as needed directly with the trash vendor.

How do I get electric/gas/water/trash service?

The owners are responsible for all utilities servicing their own homes.

Electric - Pedernales Electric Coop

Gas - multiple local propane companies can be scheduled to deliver propane

Water - West Travis County Public Utility may be contacted for water

Trash - Recon Waste Services 512-894-2417 www.reconws.com

What about Pest Control?

Owners are responsible for their own pest control.

Compliance

I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to the inspector by email at Compliance@goodwintx.com or phone at 512-502-2115.

I need to report an issue with a neighbor's home.

Please submit a request via TownSq and include a picture and as much detail as possible where applicable. Out of respect for privacy, please do not take or send pictures of other residents or their families..

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Rules & Regulations can be found on your community’s website by visiting www.goodwintx.com and entering your community’s name in the “Find My Community Page” field at the top right corner of our webpage.

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.

Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Compliance Team: Covenant violation-related inquiries can be directed to compliance@goodwintx.com.

How can I reach the Board of Directors?

Contact info for the board of directors is listed on the Board of Directors link on the TownSq homepage.

Documents

Where can I find the governing documents of the association?
A copy of the community’s governing documents can be found in TownSq or on your community’s website by visiting www.goodwintx.com and entering your community’s name in the “Find My Community Page” field at the top right corner of our webpage.

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment, or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment, or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.95 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.95 convenience fee.

Option 2: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (ARIMR) in the memo section of your check.

Option 3: Mail a Payment - Please call to verify payment mailing address and account information is correct before mailing a check.

Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web:

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment, or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment, or make a one-time custom payment.

What is my property code?

Your Property Code is xxxx.

What is the Management ID?

xxxx

When is my assessment due?

The assessments for the community are due on the 1st of February and the 1st of August each year. On the 14th of the month, they are considered late. Late fees will be applied once the payment is late.

Are there any fees associated with online payments?

When making credit card payments online, there is a $1.95 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.95 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you wherever possible.

How do I update my payment information?

Please visit TownSq or Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

How do I cancel my auto-draft?

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities (water) for the common area, landscaping, maintenance, insurance (common area), etc. A budget may be viewed in the Documents section of TownSq.

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Owner Information

How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.